Account Support Specialist - Remote Work

Job Description:

Hilton Worldwide Holdings is seeking a passionate and confident individual to join our team as an Account Support Specialist. This is a part-time, remote work position based in London, England. As an Associate Level position, we require a minimum of 4 years of experience in a similar role.

Responsibilities: - Provide support to key accounts, ensuring their needs are met and issues are resolved in a timely manner - Conduct research and analysis to identify opportunities for account growth and improvement - Communicate effectively with clients to build strong relationships and understand their needs - Collaborate with internal teams to provide a seamless experience for clients - Assist in developing strategies to drive account retention and expansion - Ensure that all client data is accurate and up-to-date in the company's database - Keep abreast of industry trends and competitors to stay informed and ahead of the curve

Requirements: - Bachelor's degree in business, marketing, or a related field - 4+ years of experience in account support, customer service, or a related role - Strong research and analysis skills - Excellent communication and interpersonal skills - Ability to work independently and take initiative - Proficiency in Microsoft Office suite and CRM software - Experience working remotely or in a virtual environment is a plus

Personality Traits: - Passionate about providing exceptional support to clients - Confident in your abilities to handle challenging situations

Soft Skills: - Strong research skills to gather and analyze data effectively - Ability to think critically and problem-solve efficiently

Benefits: - Company transportation for work-related travel - Employee discounts on Hilton hotels and amenities - Free food provided during working hours

Working Environment: At Hilton Worldwide Holdings, we value autonomy and independence. We trust our employees to excel in their roles and provide the support and resources needed to thrive.

Equal Opportunity Statement: Hilton Worldwide Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.