Call Center Officer - Remote Work

Job Description:

Danaher is currently seeking a highly motivated and reliable Call Center Officer to join our remote team based in London, England, UK. As an Associate level employee, you will be responsible for handling inbound and outbound calls with customers, providing excellent customer service, and resolving any issues or inquiries they may have.

Responsibilities: 1. Answer incoming calls from customers and provide solutions to their inquiries or concerns. 2. Make outbound calls to follow up on customer orders, provide updates, and gather feedback. 3. Document all customer interactions accurately in the company's CRM system. 4. Identify and escalate any unresolved issues to the appropriate department for further investigation. 5. Meet and exceed targets for call resolution, customer satisfaction, and quality assurance. 6. Collaborate with other team members and departments to improve processes and customer experience. 7. Adhere to company policies and procedures at all times. 8. Keep up to date with product knowledge and industry trends to provide accurate information to customers.

Requirements: 1. Minimum of 2 years of experience in a customer service or call center role. 2. Reliable and driven individual with excellent communication skills. 3. Strong critical thinking skills and ability to strategically plan solutions. 4. Proficient in using CRM systems and other relevant software. 5. Ability to work remotely and independently with minimal supervision. 6. Flexibility to work part-time hours as needed. 7. Must have a dedicated workspace with a reliable internet connection. 8. Knowledge of basic medical terminology would be an advantage.

Benefits: - Gym membership - Medical coverage - Vision insurance

Working Environment: At Danaher, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Danaher is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.