Chat Support Assistant - Remote Work

Stripe is seeking a reliable and dedicated Chat Support Assistant to join our team on a part-time basis. This is a remote work position based in London, England, UK, with opportunities for growth and development within the company. This entry-level role requires no prior experience, making it an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: 1. Respond to customer inquiries and issues via chat in a timely and professional manner. 2. Provide accurate information about products and services, troubleshooting technical problems as needed. 3. Handle customer complaints and ensure high levels of customer satisfaction. 4. Collaborate with internal teams to resolve complex issues and escalate when necessary. 5. Maintain detailed records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Assist with other customer support tasks as needed.

Requirements: 1. Excellent written and verbal communication skills. 2. Strong problem-solving abilities and attention to detail. 3. Ability to work independently and prioritize tasks effectively. 4. Experience in customer service or related field is a plus. 5. Reliable high-speed internet connection and a quiet workspace. 6. Availability to work part-time hours, including evenings and weekends.

Personality traits: 1. Reliability: Ability to consistently meet deadlines and deliver high-quality work. 2. Dedication: Commitment to providing exceptional customer service and going above and beyond to meet customer needs.

Soft skills: 1. Presentation: Ability to communicate clearly and effectively with customers. 2. Persuasion: Skill in influencing customers to take desired actions or make informed decisions.

Benefits: 1. Relocation allowance for eligible candidates. 2. Joining Bonus for successful hires. 3. Paid Time Off (PTO) for part-time employees.

Working environment: At Stripe, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a supportive and collaborative work environment where all employees can thrive and grow in their careers.

Equal opportunity statement: Stripe is an equal opportunity employer and is committed to fostering diversity and inclusion within our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.