Chat Support Associate - Remote Work

Job Description:

We are seeking a Chat Support Associate to join our team at Franklin Resources. This is a remote work position based in London, England, UK. As a part-time Associate Level employee, you will be responsible for providing chat support to customers and clients, assisting them with any inquiries or issues they may have.

Responsibilities: - Respond to customer inquiries efficiently and accurately via chat - Provide excellent customer service and resolve issues in a timely manner - Collaborate with team members to ensure customer satisfaction - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Assist with other customer service tasks as needed

Requirements: - 2 years of experience in customer service or a related field - Adaptable and confident personality traits - Strong communication skills - Creativity and adaptability in problem-solving - Ability to work independently and in a team environment - Proficiency in using chat support software and tools - High school diploma or equivalent

Benefits: - Company-provided equipment for remote work - Paid overtime opportunities - Disability insurance coverage - Opportunities for growth and development within the company

Working Environment: At Franklin Resources, we encourage a spirit of exploration and taking calculated risks for growth. We strive to create an inclusive and supportive work environment where employees are given the opportunity to excel and reach their full potential.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Franklin Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce and welcome applicants from all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.