Chat Support Manager - Remote Work

Job Description:

Marriott International is seeking a dynamic and experienced Chat Support Manager to join our team in London, England. This is a part-time remote position for a mid-to-senior level professional with at least 8 years of experience in customer service and chat support management.

Responsibilities: - Manage and oversee a team of chat support agents - Develop and implement chat support strategies to enhance customer experience - Monitor and analyze chat support metrics to ensure high performance and quality service - Provide training and guidance to chat support team members - Collaborate with other departments to improve overall customer service processes - Stay up-to-date on industry trends and best practices in chat support management - Handle escalated customer inquiries and provide resolution in a timely manner

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in chat support management - Strong communication and leadership skills - Independent and passionate personality traits - Emotional intelligence and strategic planning skills - Ability to work remotely and independently - Excellent problem-solving abilities - Ability to motivate and inspire a team - Proficiency in chat support software and tools

Benefits: - Travel opportunities - Dental insurance - Employee discounts

Working Environment: At Marriott International, we strive to spark creativity and motivation in an environment that inspires greatness. Join our team and be part of a company that values diversity, inclusivity, and employee growth.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Marriott International is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.