Client Service Assistant - Remote Work

Job Description:

Liberty Mutual Insurance Group is seeking a Client Service Assistant to join our team on a part-time basis, working remotely from London, England, UK. As an Associate Level professional with at least 4 years of experience in client services, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Communicate with clients via phone, email, and chat to address inquiries, resolve issues, and provide information about products and services. 2. Assist clients with policy changes, claims processing, and billing inquiries. 3. Conduct research and analysis to support client requests and provide accurate and timely responses. 4. Collaborate with internal teams to ensure smooth and efficient client service delivery. 5. Maintain detailed records of client interactions and update client information in the database. 6. Identify opportunities to improve client satisfaction and customer experience. 7. Stay up to date on industry trends and best practices in client services.

Requirements: 1. Previous experience in client services or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong attention to detail and ability to multitask effectively. 4. Proficiency in Microsoft Office suite and customer relationship management (CRM) software. 5. Resilient and hardworking attitude, with a passion for delivering exceptional customer service. 6. Critical thinking skills and ability to problem solve independently. 7. Ability to work independently and as part of a virtual team.

Benefits: 1. Disability insurance 2. Training & professional development opportunities 3. Vision insurance

Working Environment: At Liberty Mutual Insurance Group, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Our remote work setup allows for flexibility and connectivity with team members across different locations.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Liberty Mutual Insurance Group is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.