Client Service Manager - Remote Work

As a Client Service Manager at Amazon.com, based in London, England, UK, you will be responsible for overseeing a team of remote client service representatives to ensure the highest level of customer satisfaction and support. This part-time position is at a mid-to-senior level, requiring a minimum of 8 years of experience in client service or a related field.

Responsibilities: - Manage and lead a team of remote client service representatives, providing guidance, support, and feedback - Develop and implement strategies to improve customer satisfaction and retention - Monitor team performance and productivity, providing regular reports to senior management - Handle escalated customer complaints and issues, ensuring timely resolution - Conduct regular training sessions and performance reviews for team members - Collaborate with other departments to address customer needs and improve processes - Stay up-to-date on industry trends and best practices in client service

Requirements: - 8+ years of experience in client service, customer support, or a related field - Excellent communication and interpersonal skills - Strong leadership and people management abilities - Passionate about delivering excellent customer service - Resilient and able to handle high-pressure situations - Team player with a collaborative mindset - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field (preferred)

Personality traits: Passionate, resilient Soft skills: People management, teamwork

Benefits: - Medical coverage - Free accommodation - Dental insurance

Working environment: At Amazon.com, we support employees in their personal and professional development. We foster a culture of continuous learning and growth, providing opportunities for career advancement and skill development.

Deadline to apply: 2024-07-22

Equal opportunity statement: Amazon.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.