Client Service Officer - Remote Work

Job Description:

We are looking for a motivated and dedicated Client Service Officer to join our team at CenterPoint Energy. This is a remote work position based in London, England, UK. The successful candidate will be responsible for providing excellent customer service to clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns effectively and efficiently. - Build and maintain strong relationships with clients, ensuring their satisfaction with our services. - Coordinate with internal teams to ensure all client requests are fulfilled in a timely manner. - Analyze client data and feedback to identify areas for improvement and recommend solutions. - Provide support to clients with account management and billing inquiries. - Handle and resolve client complaints and issues in a positive and professional manner. - Assist in the development and implementation of client service strategies to improve overall customer satisfaction.

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field. - Minimum of 1 year of experience in customer service or client relations. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving abilities. - Ability to manage multiple tasks and prioritize workload effectively. - Resilient and reliable personality traits. - Proficiency in Microsoft Office and CRM software. - People management skills. - Ability to work independently and remotely.

Benefits: - Dental insurance - Profit sharing - Parental leave

Working Environment: At CenterPoint Energy, we encourage calculated risk-taking to drive innovation and progress. We foster a collaborative and inclusive working environment where all employees are valued and supported in their professional growth.

Equal Opportunity Statement: CenterPoint Energy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is inclusive and free from discrimination based on race, gender, age, religion, sexual orientation, or disability.

Don't miss out on this exciting opportunity to join our team as a Client Service Officer. Apply now before the deadline on 2024-05-29!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.