Client Support Associate - Remote Work

Job Description:

We are looking for a dedicated and motivated Client Support Associate to join our team at Walgreens Boots Alliance in London, England. This is a part-time, remote work position at the Associate level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Providing exceptional customer service and support to clients via phone, email, and chat - Resolving client inquiries, issues, and complaints in a timely and professional manner - Troubleshooting technical issues and escalating complex problems to the appropriate team - Maintaining accurate records of client interactions and transactions in the CRM system - Collaborating with cross-functional teams to ensure client satisfaction and retention - Assisting in the development of training materials and resources for clients - Keeping up to date with product updates and improvements to effectively support clients

Requirements: - Proven experience in a client support role, with excellent communication and problem-solving skills - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using CRM systems and other customer support tools - Strong attention to detail and organizational skills - Ability to prioritize tasks and manage time effectively - Comfortable working remotely and adapting to different communication tools - Motivated and dedicated to providing top-notch client service

Personality Traits: - Motivated - Dedicated

Soft Skills: - Teamwork - Communication

Benefits: - Medical coverage - Profit sharing - Relocation allowance

Working Environment: At Walgreens Boots Alliance, we pride ourselves on aligning work with a greater purpose, contributing to a meaningful mission. Our team is passionate about making a difference in the healthcare industry and supporting our clients in achieving their goals.

Equal Opportunity Statement: Walgreens Boots Alliance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-07-13

We look forward to receiving your application and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.