Client Support Officer - Remote Work

Job Description:

Global Partners is seeking a motivated and resilient Client Support Officer to join our team on a remote part-time basis. As an Associate-level role, the ideal candidate will have a minimum of 3 years of experience in client support or a related field.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and chat channels. 2. Resolve client inquiries and issues in a timely and professional manner. 3. Collaborate with internal teams to ensure client needs are met and exceeded. 4. Identify opportunities for improvement in processes and systems to enhance the client experience. 5. Maintain accurate records of client interactions and transactions. 6. Assist in project management tasks related to client support initiatives. 7. Participate in training and development programs to enhance skills and knowledge. 8. Meet and exceed key performance indicators to ensure client satisfaction and retention.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office suite and CRM software. 6. Persuasion skills to influence positive client outcomes. 7. Project management skills to handle multiple tasks efficiently. 8. Motivated and resilient attitude to handle challenging situations.

Benefits: 1. Free accommodation for remote work. 2. Medical coverage for health and wellness. 3. Visa sponsorship for international candidates. 4. Recognize and reward based on performance and merit.

Equal Opportunity Statement: Global Partners is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-01

If you meet the requirements and are ready to take on a rewarding role with Global Partners, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.