Client Support Specialist - Remote Work

Job Description:

We are looking for a Client Support Specialist to join our team at Home Depot, a leading home improvement retailer in London, England, UK. This position is part-time and at the Associate Level, requiring at least 2 years of experience in a similar role. As a Client Support Specialist, you will be responsible for providing exceptional customer service to our clients remotely.

Responsibilities: - Respond promptly to customer inquiries via phone, email, or chat - Resolve customer complaints and issues in a timely and professional manner - Provide product information, pricing, and availability to customers - Process orders, returns, and exchanges accurately - Collaborate with other departments to ensure customer satisfaction - Keep accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members

Requirements: - Excellent communication skills in English (both verbal and written) - Previous experience in customer service or sales - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Adaptable and able to work in a fast-paced environment - Confidence in handling difficult situations with customers - Creativity in problem-solving and finding innovative solutions - Emotional intelligence to understand and empathize with customer needs

Benefits: - Vision insurance - Dental insurance - Employee discounts on Home Depot products - Opportunities for professional development and advancement

Working Environment: At Home Depot, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a positive attitude towards challenges. We provide a supportive work environment where you can learn and grow within the company.

Deadline to apply: 2024-06-26

Equal Opportunity Statement: Home Depot is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.