Contact Center Assistant - Remote Work

Job Description:

PayPal is seeking a hardworking and resourceful Contact Center Assistant to join our team in London, England. This is a part-time, entry-level position that allows for remote work. As a Contact Center Assistant, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone calls, emails, and live chat.

Responsibilities: - Handling customer inquiries and resolving issues in a timely and professional manner - Providing accurate information about products, services, and policies - Escalating complex issues to the appropriate department for further assistance - Maintaining a high level of customer satisfaction through effective communication and problem-solving skills - Documenting interactions with customers and updating internal databases with accurate information - Collaborating with team members to ensure a seamless customer experience - Adhering to all company policies and procedures to maintain a high standard of service

Requirements: - Strong critical thinking skills and attention to detail - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in using customer service software and Microsoft Office Suite - High school diploma or equivalent - Previous customer service experience is a plus, but not required

Benefits: - Free food provided during work hours - Paid overtime opportunities - Medical coverage for part-time employees - Opportunities for career growth and development - Excellent work-life balance through remote work options

Equal Opportunity Statement: PayPal is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

If you are a motivated individual with a passion for customer service and want to join a dynamic team, apply now to be considered for the Contact Center Assistant position at PayPal. Deadline to apply: 2024-07-03.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.