Contact Center Associate - Remote Work

Job Description:

Dean Foods is seeking a dedicated and passionate Contact Center Associate to join our remote team based in London, England, UK. This entry-level position offers part-time hours and the opportunity to work from the comfort of your own home. As a Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle incoming calls, emails, and messages from customers in a professional and timely manner - Assist customers with inquiries, concerns, and product information - Resolve customer complaints and escalations with empathy and efficiency - Utilize our CRM system to log customer interactions and maintain accurate records - Collaborate with team members to ensure a seamless customer experience - Meet or exceed performance metrics for call center effectiveness - Continuously improve customer satisfaction through active listening and problem-solving

Requirements: - Strong communication skills, both verbal and written - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Excellent time management and organizational skills - Demonstrated leadership and people management abilities - Previous customer service experience is a plus but not required

Personality Traits: - Dedicated to providing excellent customer service - Passionate about helping others and fostering positive relationships

Soft Skills: - Leadership qualities to inspire and guide team members - Strong people management skills for effective customer interactions

Benefits: - Remote work flexibility with the ability to work from home - Opportunities for training and professional development - Paid sick leave for part-time employees - Cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs

Equal Opportunity Statement: Dean Foods is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals without regard to race, gender, age, religion, sexual orientation, or disability.

If you are enthusiastic about customer service and looking to kickstart your career in a dynamic remote work environment, we encourage you to apply by the deadline of July 6, 2024. Join our team at Dean Foods and be a part of our mission to deliver exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.