Contact Center Officer - Remote Work

Job Description:

Nucor, a leading steel and steel products manufacturer, is seeking a Contact Center Officer to join our team on a part-time remote basis. This is an entry-level position perfect for individuals with at least 1 year of customer service experience looking to further their career in a dynamic environment.

Responsibilities: 1. Handle inbound and outbound customer calls, emails, and chats in a timely and professional manner. 2. Provide accurate, valid, and complete information to customers regarding products, services, and inquiries. 3. Research and resolve customer complaints and issues effectively and efficiently. 4. Update customer information in the database during and after each call. 5. Collaborate with other team members and departments to ensure customer satisfaction and retention. 6. Meet and exceed individual and team performance metrics. 7. Participate in ongoing training and development programs to enhance skills and knowledge. 8. Maintain a positive, energetic, and dedicated attitude at all times.

Requirements: 1. Minimum of 1 year of experience in a customer service role. 2. Excellent communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Strong research and negotiation skills. 5. Energetic and dedicated personality traits. 6. Proficiency in Microsoft Office Suite and CRM software. 7. High school diploma or equivalent.

Benefits: - Company transportation - Life insurance - Remote work flexibility

Working Environment: At Nucor, we strive to cultivate a sense of ownership and responsibility at every level. Our team is passionate about delivering high-quality products and exceptional customer service. We provide a supportive and collaborative work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Nucor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to building a diverse and inclusive workforce where all employees are treated with respect and dignity.

Deadline to Apply: June 29, 2024

If you meet the requirements and are ready to take the next step in your career, apply now to join the Nucor team as a Contact Center Officer - Remote Work in London, England, UK.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.