Contact Center Officer - Remote Work

Job Description:

Symantec is looking for a motivated and hardworking individual to join our team as a Contact Center Officer working remotely in London, England, UK. This is a part-time entry-level position with no years of experience required.

Responsibilities: 1. Handle incoming calls from customers, providing excellent customer service and resolving inquiries or issues in a timely manner. 2. Respond to customer emails and messages promptly and professionally. 3. Make outbound calls to customers for follow-up, surveys, or other purposes. 4. Utilize creativity and innovation to find solutions to customer problems and improve processes. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with team members and other departments to ensure customer satisfaction. 7. Adhere to company policies and procedures at all times. 8. Participate in ongoing training and professional development opportunities provided by the company.

Requirements: 1. Motivated individual with a strong work ethic and a desire to learn and grow. 2. Excellent communication skills, both verbal and written. 3. Ability to work independently and as part of a team. 4. Strong problem-solving skills and attention to detail. 5. Creativity and innovation in finding solutions to customer issues. 6. Proficient in using technology, including computer systems, software, and communication tools. 7. Willingness to adapt to changing situations and work in a fast-paced environment.

Benefits: 1. Training & professional development opportunities to enhance your skills. 2. Company equipment provided for remote work. 3. Travel & spending expenses covered as needed for work-related activities.

Working Environment: At Symantec, we promote equality and fairness for all employees. Our diverse and inclusive workplace values the contributions of every individual and fosters a collaborative and supportive environment.

Deadline to Apply: Interested candidates should submit their applications by July 7, 2024.

Equal Opportunity Statement: Symantec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.