Contact Center Specialist - Remote Work

Job Description:

3M is seeking a Contact Center Specialist to join our remote team in London, England, UK. As a Contact Center Specialist, you will be responsible for handling customer inquiries and providing excellent customer service over the phone, email, and chat. This part-time position is at the Associate Level and requires a minimum of 2 years of experience in a customer service role.

Responsibilities: - Answering customer inquiries and resolving issues in a timely and professional manner - Providing product information and assistance with order placement - Troubleshooting customer concerns and escalating complex issues to the appropriate department - Maintaining accurate customer records and updating information as needed - Meeting and exceeding customer satisfaction goals - Collaborating with team members to improve processes and customer experience

Requirements: - Confident and resourceful personality traits - Strong time management and decision-making skills - Excellent verbal and written communication skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Travel opportunities for training and team meetings - Employee discounts on 3M products - Profit sharing opportunities - A supportive working environment that encourages ownership and responsibility at every level

Deadline to apply: July 5, 2024

Equal Opportunity Statement: 3M is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.