Customer Care Manager - Remote Work

Job Description:

SoFi is seeking a dynamic and experienced Customer Care Manager to join our team in London, England. This is a remote part-time position with the opportunity to work independently and make a meaningful impact on our customers' experiences.

Responsibilities: - Act as the primary point of contact for customer inquiries and concerns via phone, email, and chat - Manage and resolve customer complaints in a timely and professional manner - Provide accurate and up-to-date information to customers regarding products, services, and policies - Collaborate with internal teams to address customer issues and escalate to higher levels of management when necessary - Develop and maintain a thorough understanding of SoFi's products and services to effectively assist customers - Monitor customer satisfaction levels and recommend improvements to enhance the overall customer experience

Requirements: - Minimum of 5 years of experience in customer service or a related field - Independent and resilient personality traits with the ability to work effectively in a remote environment - Strong time management skills and the ability to prioritize tasks efficiently - Excellent presentation skills and the ability to communicate clearly and professionally with customers - Proficiency in using CRM systems and other customer service tools - Knowledge of financial products and services is a plus

Benefits: - Employee discounts on select SoFi products and services - Profit sharing opportunities based on company performance - Medical coverage for eligible part-time employees

Working Environment: At SoFi, we empower our employees to take ownership of their work and make impactful decisions. We believe in fostering a collaborative and supportive environment where every team member has the opportunity to grow and succeed.

Equal Opportunity Statement: SoFi is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: June 10, 2024

Join our team at SoFi and help us redefine what it means to provide exceptional customer care in the financial services industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.