Customer Care Representative - Remote Work

Job Description:

McDonald’s is seeking a dedicated and confident Customer Care Representative to join our remote team in London, England, UK. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service. As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our valued customers.

Responsibilities: 1. Respond to customer inquiries and concerns via phone, email, and chat in a professional and timely manner. 2. Assist customers with placing orders, resolving order issues, and providing product information. 3. Handle customer complaints and escalations with empathy and a solution-oriented approach. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Proactively identify opportunities for improvement in customer service processes.

Requirements: 1. Confident and driven individual who is passionate about providing excellent customer service. 2. Strong communication and interpersonal skills. 3. Ability to think innovatively and plan strategically to meet customer needs. 4. Proficient in using customer service software and tools. 5. Must have a quiet and professional work environment for remote work. 6. Must have access to a reliable internet connection.

Benefits: 1. Life insurance coverage for all employees. 2. Company-provided transportation for in-person meetings or events. 3. Remote work flexibility to accommodate work-life balance.

Working Environment: At McDonald’s, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation and creativity, and we strive to foster a supportive and collaborative work environment.

Equal Opportunity Statement: McDonald’s is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability.

Deadline to Apply: Interested candidates should submit their applications by May 18, 2024. We look forward to welcoming talented individuals to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.