Customer Care Specialist - Remote Work

Job Description:

As a Customer Care Specialist at Fidelity National Information Services, you will be responsible for providing exceptional customer service to clients remotely from your location in London, England, UK. This part-time Associate Level position requires a minimum of 3 years of experience in customer care or a related field.

Responsibilities: - Handle customer inquiries and issues via phone, email, or chat in a professional and timely manner - Assist customers with account management, troubleshooting technical issues, and educating them on products and services - Research and resolve complex customer problems through critical thinking and attention to detail - Collaborate with other departments to ensure customer needs are met and exceed expectations - Contribute to a positive and inclusive working environment by demonstrating dedication and motivation to provide outstanding service - Keep accurate records of customer interactions and transactions using CRM software - Stay up-to-date on company products, services, and policies to provide accurate information to customers - Work independently and manage time effectively to meet performance metrics and deliver high-quality service

Requirements: - Excellent communication skills and the ability to connect with customers on a personal level - Strong critical thinking skills and the ability to research and troubleshoot customer issues effectively - Minimum of 3 years of experience in customer care or a related field - Dedication to providing exceptional customer service and exceeding customer expectations - Motivation to contribute to a meaningful mission and align work with a greater purpose - Ability to work independently and manage time effectively in a remote work environment

Benefits: - Gym membership to promote health and wellness - Joining bonus for new employees - Travel opportunities for top performers

Equal Opportunity Statement: Fidelity National Information Services is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel valued and respected for their unique perspectives and contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.