Customer Service Associate - Remote Work

Job Description:

As a Customer Service Associate at Norfolk Southern, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home in London, England. This is a part-time position at the Associate Level, requiring at least 2 years of experience in a customer service role.

Responsibilities: - Manage incoming customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and provide solutions to ensure customer satisfaction - Maintain accurate and detailed customer records in our database - Collaborate with team members to improve overall customer service experience - Assist with special projects and tasks as needed

Requirements: - Independent and passionate individual who is dedicated to providing excellent customer service - Strong presentation and problem-solving skills - Ability to work well under pressure and in a fast-paced environment - Excellent communication skills, both written and verbal - Proficiency in using customer service software and Microsoft Office applications - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Free food provided during work hours - Medical coverage for part-time employees - Parental leave for new parents - Remote work flexibility

Working Environment: At Norfolk Southern, we strive to cultivate a sense of ownership and responsibility at every level of the organization. As a member of our team, you will have the opportunity to make a meaningful impact on our customers and contribute to the overall success of the company.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Norfolk Southern is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We welcome applicants of all backgrounds and experiences to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.