Customer Service Manager - Remote Work

Job Description:

Navistar International is seeking a highly experienced Customer Service Manager to join our team on a remote basis in London, England, UK. As a Customer Service Manager, you will be responsible for overseeing our customer service team and ensuring that all customer inquiries and concerns are addressed in a timely and professional manner. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 7 years of relevant experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures - Train, coach, and mentor customer service representatives - Monitor and analyze customer service performance metrics - Handle escalated customer complaints and issues - Collaborate with other departments to improve overall customer satisfaction - Stay up-to-date on industry trends and best practices in customer service - Oversee the day-to-day operations of the customer service team

Requirements: - Proven experience in a customer service management role - Strong leadership and communication skills - Reliable and adaptable personality traits - Proficiency in decision-making and project management soft skills - Ability to work effectively in a remote environment - Excellent problem-solving skills and attention to detail

Benefits: - Life insurance - Disability insurance - Profit sharing

Working Environment: At Navistar International, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We believe in empowering our employees to take initiative and make a difference in the work they do. As a remote Customer Service Manager, you will have the opportunity to work independently while still being part of a supportive team.

Equal Opportunity Statement: Navistar International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected.

Deadline to apply: 2024-05-16

If you meet the requirements and are ready to take on a challenging and rewarding role in customer service management, we encourage you to apply for the Customer Service Manager position at Navistar International today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.