Customer Service Manager - Remote Work

Job Description:

KKR is seeking a dedicated Customer Service Manager to join our team on a remote basis in London, England. As a Customer Service Manager, you will be responsible for overseeing our customer service operations and ensuring a high level of customer satisfaction. This role requires a strong leader with excellent communication skills and a passion for delivering exceptional customer service.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service team members - Handle escalated customer complaints and provide resolutions - Monitor customer feedback and implement improvement measures - Collaborate with other departments to ensure a seamless customer experience - Analyze data and prepare reports on customer service performance - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - 6 years of experience in customer service management - Strong leadership and motivational skills - Excellent communication and interpersonal abilities - Ability to prioritize and multitask in a fast-paced environment - Passionate and motivated individual with a customer-centric mindset - Adaptability and negotiation skills are a plus

Benefits: - Paid sick leave - Relocation allowance for eligible candidates - Company transportation for remote workers

Working Environment: At KKR, we foster a working environment that transcends borders, promoting collaboration on a global scale. We value diversity and strive to create an inclusive workplace where all employees feel welcome and empowered to succeed.

Equal Opportunity Statement: KKR is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or veteran status. We are committed to providing a fair and inclusive work environment for all employees.

Deadline to Apply: June 26, 2024

Please note that this is a part-time position at a mid-to-senior level. If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity with KKR.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.