Customer Service Manager - Remote Work

Job Description:

Consolidated Edison is seeking a talented Customer Service Manager to join our team in a remote work capacity in London, England, UK. This part-time position is ideal for someone with 6 years of experience in customer service, ideally in a leadership role. As a mid-to-senior level position, the Customer Service Manager will be responsible for overseeing a team of remote customer service representatives.

Responsibilities: - Develop and implement customer service policies and procedures - Monitor customer service metrics and ensure team goals are met - Handle escalated customer issues and provide resolutions in a timely manner - Conduct regular performance reviews and provide feedback to team members - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service - Assist in training new customer service representatives - Manage remote team schedules and ensure coverage during peak hours - Represent the company in a professional and positive manner at all times

Requirements: - 6 years of experience in customer service, with at least 2 years in a supervisory or managerial role - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Reliable and passionate about delivering exceptional customer service - Strong negotiation and research skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Joining Bonus - Disability insurance - Paid Time Off (PTO) - Opportunity for personal and professional growth through ongoing learning and development

Equal Opportunity Statement: Consolidated Edison is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: July 3, 2024

If you meet the requirements and are excited about the opportunity to work remotely as a Customer Service Manager at Consolidated Edison, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.