Customer Service Officer - Remote Work

Job Description:

We are looking for a motivated and independent Customer Service Officer to join our remote team at Procter & Gamble in London, England, UK. As a part-time Associate Level employee with 2 years of experience in customer service, you will be responsible for providing exceptional service to our customers while working from the comfort of your own home.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer complaints and issues effectively and efficiently - Update customer accounts and maintain accurate records of interactions - Work collaboratively with other team members to address customer needs - Identify and escalate priority issues to management as needed - Proactively seek opportunities to improve customer satisfaction and retention - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Participate in training sessions and professional development opportunities to enhance your skills

Requirements: - 2 years of experience in customer service - Driven and independent personality traits - Strong planning and people management skills - Excellent communication and interpersonal abilities - Proficiency in Microsoft Office and other customer service software - Ability to work effectively in a remote environment - High school diploma or equivalent required; bachelor's degree preferred

Benefits: - Life insurance coverage - Training and professional development opportunities - Paid overtime for additional work hours - Opportunity to thrive in an environment that embraces and navigates change seamlessly

Equal Opportunity Statement: Procter & Gamble is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-06-25

If you meet the above requirements and are ready to take on the challenge of providing top-notch customer service from a remote location, we encourage you to apply for this exciting opportunity!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.