Customer Service Officer - Remote Work

Job Description:

Ford is seeking a highly motivated and resourceful Customer Service Officer to join our team on a part-time basis. This position will be based in London, England, UK, and will involve remote work. As an Entry Level position, no prior experience is required, making it a perfect opportunity for those looking to kickstart their career in customer service.

Responsibilities: 1. Provide exceptional customer service through various channels, including phone, email, and chat. 2. Assist customers with inquiries, complaints, and feedback in a professional and timely manner. 3. Resolve customer issues and complaints with empathy and efficiency. 4. Work collaboratively with team members to ensure customer satisfaction and retention. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Strong communication skills and the ability to work independently. 2. Demonstrated leadership skills and a strong aptitude for teamwork. 3. Resourceful problem-solving abilities and a positive attitude towards challenges. 4. Comfortable working in a remote environment and managing time effectively. 5. Ability to adapt to various communication platforms and technology. 6. Fluent in English, with additional language skills being a plus.

Benefits: 1. Paid Time Off (PTO) for a healthy work-life balance. 2. Parental leave for those with caregiving responsibilities. 3. Travel and spending expenses to support remote work needs.

Working Environment: At Ford, we value creativity and innovation. Our team embraces a culture that encourages fresh ideas and inventive solutions to drive success and growth.

Deadline to Apply: Interested candidates must apply by June 26, 2024.

Equal Opportunity Statement: Ford is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.