Customer Success Assistant - Remote Work

Job Description:

United Continental Holdings is seeking a reliable and energetic Customer Success Assistant to join our remote team in London, England. As an Associate Level position, the successful candidate will have at least 3 years of experience in a customer-facing role and possess strong communication and problem-solving skills.

Responsibilities: - Assist customers with inquiries, concerns, and feedback through various channels such as email, phone, and chat - Build and maintain strong relationships with customers to ensure their satisfaction and loyalty - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Analyze customer data and feedback to identify trends and opportunities for improvement - Provide product demonstrations and training to customers as needed - Assist with sales and marketing efforts to drive customer engagement and retention

Requirements: - Bachelor's degree in business, marketing, or related field preferred - 3+ years of experience in a customer success or customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and collaboratively in a remote team environment - Adaptability and creativity to handle various customer situations and challenges

Personality Traits: - Reliable: Dependable and able to meet deadlines consistently - Energetic: Enthusiastic and motivated to provide excellent customer service

Soft Skills: - Adaptability: Ability to quickly adjust to changing circumstances and priorities - Creativity: Ability to think outside the box and come up with innovative solutions

Benefits: - Profit sharing opportunities - Employee discounts on company products and services - Training and professional development opportunities to enhance skills and expertise

Working Environment: - United Continental Holdings fosters a culture of excellence and upholds high standards in all endeavors. We strive to provide a supportive and collaborative work environment where employees can thrive and grow professionally.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: United Continental Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.