Customer Success Associate - Remote Work

Job Description:

Collibra, a leading data intelligence company, is seeking a talented and driven Customer Success Associate to join our team on a part-time remote basis in London, England, UK. As a Customer Success Associate, you will be responsible for ensuring the success and satisfaction of our customers by providing excellent service and support.

Responsibilities:

1. Build strong relationships with customers to understand their needs and goals. 2. Proactively engage with customers to drive adoption and usage of Collibra's products. 3. Provide personalized support and guidance to customers to help them achieve their desired outcomes. 4. Monitor customer health and identify opportunities for growth and upsell. 5. Collaborate with cross-functional teams to resolve customer issues and drive satisfaction. 6. Provide product demonstrations and training to customers as needed. 7. Track and report on customer metrics and KPIs to measure success and drive improvements. 8. Stay up-to-date on industry trends and best practices to better serve customers.

Requirements:

1. Bachelor's degree in a related field. 2. 4 years of experience in customer success, account management, or a similar role. 3. Strong communication and interpersonal skills. 4. Ability to work independently and manage time effectively. 5. Hardworking and driven with a passion for customer satisfaction. 6. Innovative mindset and willingness to embrace change. 7. Experience with data intelligence or SaaS products is a plus.

Benefits:

1. Relocation allowance for eligible candidates. 2. Travel and spending expenses covered. 3. Paid sick leave. 4. Opportunity for growth and advancement within the company.

Working Environment:

At Collibra, we thrive in an environment that embraces and navigates change seamlessly. We value teamwork, innovation, and a dedication to customer success.

Deadline to Apply:

The deadline to apply for the Customer Success Associate position at Collibra is June 28, 2024.

Equal Opportunity Statement:

Collibra is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.