Customer Success Officer - Remote Work

Job Description:

Calpine is seeking a dynamic and resourceful Customer Success Officer to join our team on a part-time, remote basis. Based in London, England, the Customer Success Officer will play a crucial role in ensuring the satisfaction and success of our valued customers. This entry-level position requires at least 1 year of experience in a customer-facing role.

Responsibilities: - Build strong relationships with customers to understand their needs and goals - Act as the main point of contact for customers, providing timely and accurate responses to inquiries - Identify opportunities for upselling and cross-selling additional services to existing customers - Monitor customer usage and engagement to proactively address any potential issues or roadblocks - Collaborate with internal teams to prioritize and solve customer concerns - Develop and maintain a deep understanding of Calpine's product offerings and industry trends - Provide regular feedback to the product and marketing teams based on customer insights - Contribute to the creation of customer success resources and materials - Meet individual and team KPIs related to customer retention and satisfaction

Requirements: - Bachelor's degree in a related field - Strong emotional intelligence and ability to empathize with customers - Creative problem-solving skills and a proactive attitude - Excellent written and verbal communication skills - Ability to work independently and manage time effectively in a remote work environment - Proficient in CRM software and other relevant tools - Resourcefulness and a can-do attitude

Personality traits: Resourceful, energetic Soft skills: Emotional intelligence, creativity

Benefits: - Visa sponsorship for eligible candidates - Disability insurance - Opportunities for training and professional development

Working Environment: At Calpine, we thrive in an energetic and rapidly evolving work setting. Our team is made up of diverse individuals who are passionate about delivering exceptional customer experiences and driving business success.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Calpine is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.