Customer Success Representative - Remote Work

Job Description:

As a Customer Success Representative at LKQ, your primary responsibility will be to ensure the satisfaction and success of our customers. You will be the main point of contact for customers, helping them with any inquiries, issues, or feedback they may have. Your goal will be to build strong relationships with customers and ensure a positive experience throughout their journey with LKQ.

Responsibilities: - Communicate with customers via phone, email, and chat to address their needs and concerns - Provide product information and guidance to customers - Troubleshoot and resolve customer issues in a timely and efficient manner - Work closely with other departments such as sales and operations to ensure customer satisfaction - Proactively reach out to customers to gather feedback and ensure their ongoing success - Keep detailed records of customer interactions and transactions in the CRM system - Collaborate with the team to optimize processes and improve the overall customer experience

Requirements: - 1 year of experience in customer service or a related field - Confident and passionate about providing excellent customer service - Strong problem-solving skills and ability to think on your feet - Ability to work well in a team and collaborate with others - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - High school diploma or equivalent

Equal Opportunity Statement: LKQ is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a confident and passionate individual with excellent problem-solving skills and a passion for customer success, we encourage you to apply for the Customer Success Representative position at LKQ. Profit sharing, remote work flexibility, and relocation allowance are just a few of the benefits you can enjoy as a part of our team. Don't miss the opportunity to join a company that values autonomy and independence, and trusts its employees to excel in their roles. Apply by July 4, 2024!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.