Customer Success Specialist - Remote Work

Nextdoor is seeking a motivated and reliable Customer Success Specialist to join our team on a part-time basis. This position will be remote-based, with the opportunity to work from anywhere in London, England, UK. As an Entry Level position, no prior experience is required.

Responsibilities: - Provide exceptional customer service to Nextdoor users, addressing their inquiries and concerns through various channels including email, chat, and phone - Build and maintain strong relationships with customers to ensure their success and satisfaction with Nextdoor's platform - Proactively identify opportunities to upsell and promote additional services to customers - Collaborate with cross-functional teams to troubleshoot and resolve customer issues efficiently - Collect and analyze customer feedback to continuously improve Nextdoor's product and services

Requirements: - Motivated and reliable individual who is passionate about delivering excellent customer service - Strong decision-making and negotiation skills to effectively address customer needs and concerns - Excellent communication skills, both written and verbal, with the ability to empathize with customers - Ability to work independently and as part of a team in a fast-paced environment - Proficient with technology and software tools commonly used in customer support roles

Benefits: - Dental insurance - Relocation allowance for eligible candidates - Travel opportunities for training and development purposes

Working Environment: At Nextdoor, we prioritize supporting our employees in their personal and professional development. We offer a collaborative and inclusive work environment where everyone has the opportunity to grow and thrive.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Nextdoor is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all qualified applicants to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.