Customer Support Assistant - Remote Work

SoFi is seeking a passionate and confident Customer Support Assistant to join our team on a remote basis in London, England, UK. As an Entry Level position, the Customer Support Assistant will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with account inquiries, troubleshooting technical issues, and providing product information. 3. Research and resolve customer complaints and issues effectively. 4. Collaborate with other departments to escalate and resolve customer concerns. 5. Educate customers on products and services offered by SoFi. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. 1 year of experience in customer service or related field. 2. Strong communication skills and ability to present information clearly and professionally. 3. Excellent research skills to find solutions and provide accurate information to customers. 4. Ability to work independently in a remote setting. 5. Proficiency with computer systems and ability to learn new software quickly. 6. Visa sponsorship required. 7. Willingness to travel occasionally for company meetings or events. 8. Valid driver's license for company transportation.

Benefits: 1. Visa sponsorship for international candidates. 2. Travel and spending expenses covered for company-related travel. 3. Company transportation provided for employees when necessary.

Working Environment: At SoFi, we value collaboration and teamwork. The Customer Support Assistant will have the opportunity to work with colleagues from around the world, fostering a global village mentality where diverse perspectives are valued and celebrated.

Equal Opportunity Statement: SoFi is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 12, 2024

We are excited to welcome a motivated and dedicated Customer Support Assistant to our team at SoFi. If you meet the requirements and are ready to contribute to our global team, we encourage you to apply before the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.