Customer Support Assistant - Remote Work

Job Description:

Citigroup is currently seeking a Customer Support Assistant to join our team in London, UK. This position is part-time and a great opportunity for individuals who are energetic, confident, and have a passion for providing exceptional customer service remotely. As an Associate Level role, we require a minimum of 4 years of experience in customer support or a related field.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat in a professional and efficient manner - Provide timely and accurate information to customers regarding products, services, and policies - Assist customers with account maintenance, billing inquiries, and issue resolution - Collaborate with internal teams to escalate complex issues and ensure timely resolution - Contribute to continuous improvement initiatives to enhance the customer support process - Maintain a positive and empathetic attitude towards all customers - Meet or exceed customer satisfaction goals and service level agreements - Perform other duties as assigned

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Proficiency in using customer support software and Microsoft Office suite - Cooperate with team members and demonstrate strategic planning skills - Ability to work remotely and maintain a high level of productivity - Bachelor's degree in Business Administration or related field preferred

Benefits: - Profit sharing opportunities - Relocation allowance for eligible candidates - Paid sick leave - Opportunity to work in a collaborative and supportive environment that aligns work with a greater purpose

Deadline to apply: June 28, 2024

Equal Opportunity Statement: Citigroup is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability. All qualified candidates will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.