Customer Support Associate - Remote Work

Job Description:

Square is seeking a dedicated and motivated Customer Support Associate to join our team on a remote, part-time basis in London, England, UK. As an Entry Level customer support associate, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via email, phone, and chat in a professional and courteous manner. 2. Troubleshoot and resolve customer issues and complaints with a focus on problem-solving. 3. Research and provide accurate information to customers regarding products, services, and policies. 4. Keep detailed records of customer interactions and transactions. 5. Work closely with other team members to ensure a seamless customer experience. 6. Collaborate with other departments to escalate and resolve complex customer issues. 7. Proactively identify opportunities to improve customer satisfaction and retention. 8. Meet or exceed individual and team goals for response times and customer satisfaction.

Requirements: 1. No prior experience required, but a willingness to learn and grow in a fast-paced environment. 2. Strong communication skills and a positive attitude when interacting with clients. 3. Ability to work independently and as part of a team. 4. Excellent research skills and the ability to quickly find solutions to customer inquiries. 5. Must be detail-oriented and have exceptional organizational skills.

Personality traits: dedicated, motivated Soft skills: research, problem-solving

Benefits: 1. Free accommodation for remote work. 2. Dental insurance coverage to ensure your health and well-being. 3. Joining bonus for new hires.

Working Environment: At Square, we focus on exceeding customer expectations and delivering delight with every interaction. We strive to create a positive and supportive work environment where all team members are valued and respected.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Square is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants of all backgrounds, genders, ages, and abilities to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.