Customer Support Manager - Remote Work

Job Description:

Bank of America Corp. is seeking a part-time Customer Support Manager to join our team in London, England. This is a remote work position at the Associate Level with a requirement of 5 years of experience in customer support or a related field.

Responsibilities: 1. Manage a team of customer support representatives to ensure excellent customer service 2. Handle escalated customer inquiries and complaints in a professional and timely manner 3. Develop and implement customer support processes and procedures 4. Conduct regular training sessions for the customer support team 5. Analyze customer feedback and implement improvements to enhance customer satisfaction 6. Collaborate with other departments to address customer issues and improve overall customer experience 7. Monitor key performance metrics and provide reports to senior management 8. Stay updated on industry trends and best practices in customer support

Requirements: 1. 5 years of experience in customer support or a related field 2. Strong communication and interpersonal skills 3. Adaptable and energetic personality traits 4. Negotiation and adaptability soft skills 5. Ability to work independently and in a team setting 6. Proficiency in customer support software and Microsoft Office suite 7. Experience in managing remote teams is a plus

Benefits: 1. Paid Time Off (PTO) 2. Training & professional development opportunities 3. Free food during work hours

Working Environment: At Bank of America Corp., we empower employees to take ownership and make impactful decisions. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to apply: May 22, 2024

Equal Opportunity Statement: Bank of America Corp. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.