Customer Support Manager - Remote Work

Progressive is seeking a motivated and reliable Customer Support Manager to join our team in London, England on a part-time remote basis. As a mid-to-senior level professional with at least 6 years of experience in customer support, you will be responsible for managing a team of customer support representatives and ensuring exceptional service delivery to our clients.

Responsibilities: - Manage a team of customer support representatives, including recruiting, training, and performance management - Develop and implement customer support policies and procedures to ensure efficient and effective service - Monitor and analyze customer support metrics to identify trends and drive continuous improvement - Handle escalated customer inquiries and provide resolution in a timely manner - Collaborate with cross-functional teams to solve customer issues and improve overall customer experience - Conduct research on industry best practices and implement innovative customer support strategies - Oversee the resolution of technical issues and coordinate with the technical support team as needed - Foster a positive working environment that encourages team collaboration and professional development

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer support management role - Strong analytical and research skills - Excellent communication and interpersonal skills - Ability to work efficiently in a remote team environment - Proficient in using customer support software and tools - Knowledge of industry regulations and compliance standards

Personality traits: motivated, reliable Soft skills: analysis, research

Benefits: - Retirement plan - Paid overtime - Free accommodation

Working environment: At Progressive, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and teamwork to drive success in our business.

Deadline to apply: June 21, 2024

Equal opportunity statement: Progressive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.