Customer Support Manager - Remote Work

Job Description:

Citigroup is seeking a Customer Support Manager to join our team in London, England. This position is remote and part-time, with a focus on providing exceptional customer service to our clients. As a Customer Support Manager, you will be responsible for managing a team of remote customer support representatives and ensuring that our clients receive timely and effective assistance with any inquiries or issues they may have.

Responsibilities: - Supervise and train a team of remote customer support representatives - Monitor team performance and provide feedback and coaching as needed - Develop and implement standard operating procedures for customer support processes - Handle escalated customer inquiries and complaints with professionalism and efficiency - Work closely with other departments to identify and address customer support issues - Analyze customer support data to identify trends and areas for improvement - Maintain a high level of customer satisfaction and retention

Requirements: - 5 years of experience in customer support or a related field - Strong leadership skills and the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Driven and independent with the ability to work effectively in a remote environment - Adaptability and the ability to thrive in a fast-paced, dynamic work environment - Bachelor's degree in a related field preferred

Benefits: - Relocation allowance for qualified candidates - Company-provided equipment for remote work - Employee discounts on Citigroup products and services - Support for personal and professional development

Equal Opportunity Statement: Citigroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

If you are a driven and independent professional with a passion for customer service, we encourage you to apply for the Customer Support Manager position at Citigroup in London. The deadline for applications is June 28, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.