Customer Support Manager - Remote Work

Job Description: We are seeking a highly skilled Customer Support Manager to join our team at CarMax. This is a remote work position based in London, England, UK. As a Customer Support Manager, you will be responsible for overseeing all aspects of customer service and support for our company. This is a part-time role with a mid-to-senior level of seniority, requiring at least 7 years of experience in a similar role.

Responsibilities: - Manage a team of customer support representatives to ensure seamless customer service delivery - Develop and implement customer service policies and procedures - Monitor customer satisfaction levels and address any issues or concerns promptly - Lead customer support initiatives to improve overall customer experience - Collaborate with other departments to ensure a consistent and positive customer experience - Provide ongoing training and development opportunities for the customer support team - Analyze customer feedback and data to identify trends and make recommendations for improvement - Maintain a high level of professionalism and customer focus at all times

Requirements: - Proven experience as a Customer Support Manager or similar role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Ability to work independently and drive results - Strong research skills to stay up-to-date on industry trends - Proficient in Microsoft Office and customer service software - Must be driven and have a passion for exceeding customer expectations

Benefits: - Company-provided equipment for remote work - Flexible remote work schedule - Profit sharing opportunities

Working Environment: At CarMax, we place a strong emphasis on exceeding customer expectations and delivering delight. We foster a collaborative and supportive work environment where team members are encouraged to innovate and make a positive impact on the customer experience.

Deadline to Apply: Please submit your application by June 28, 2024.

Equal Opportunity Statement: CarMax is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, or any other protected status in accordance with applicable laws. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.