Customer Support Representative - Remote Work

Job Description:

Allstate is looking for a part-time Customer Support Representative to provide remote support to customers in London, England, UK. As an Entry-Level Customer Support Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. This role requires a confident and adaptable individual with strong critical thinking and strategic planning skills.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with account maintenance, product inquiries, and technical support. 3. Resolve customer complaints and issues effectively and efficiently. 4. Escalate complex issues to the appropriate department for resolution. 5. Maintain accurate customer records and documentation. 6. Identify and implement process improvements to enhance customer service. 7. Collaborate with cross-functional teams to ensure customer satisfaction.

Requirements: 1. 1 year of customer service experience. 2. Confident and adaptable personality traits. 3. Strong critical thinking and strategic planning skills. 4. Excellent communication and problem-solving abilities. 5. Ability to work well independently and in a team environment.

Benefits: - Parental leave - Travel opportunities - Disability insurance

Working Environment: At Allstate, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value diversity and inclusion and are committed to creating a supportive and inclusive work environment for all employees.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: Allstate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.