Live Chat Assistant - Remote Work

Job Description:

S&P Global is seeking a motivated and dynamic Live Chat Assistant to join our team on a part-time basis for remote work in London, England, UK. This entry-level position offers an exciting opportunity to gain valuable experience in the financial industry and contribute to the success of our global organization.

Responsibilities: - Engage with customers via live chat to provide assistance and resolve inquiries in a timely and professional manner - Maintain a high level of customer service by demonstrating an understanding of products and services offered by S&P Global - Escalate complex issues to the appropriate department or team member for further assistance - Collaborate with colleagues to ensure a cohesive approach to customer support and satisfaction - Keep accurate records of customer interactions and feedback for analysis and reporting purposes - Stay up-to-date on industry trends and developments to provide informed recommendations to customers

Requirements: - Strong communication skills and a customer-focused mindset - Ability to work independently and demonstrate resilience in challenging situations - Leadership skills and a proactive approach to problem-solving - Excellent presentation skills and attention to detail - Proficiency in Microsoft Office and other relevant software applications - A willingness to learn and adapt to new technologies and tools - No prior experience required – full training will be provided - Must be legally eligible to work in the UK

Benefits: - Free food provided during working hours - Medical coverage for all employees - Travel opportunities for professional development and networking - Opportunities for unlimited personal and professional growth within the organization

Equal Opportunity Statement: S&P Global is committed to creating a diverse and inclusive work environment where all employees are treated with respect and have equal opportunities for advancement. We welcome applications from candidates of all backgrounds and experiences.

If you are a motivated and independent individual with a passion for customer service and a desire to grow in a dynamic industry, we encourage you to apply for the Live Chat Assistant position at S&P Global. Don't miss out on this exciting opportunity and submit your application by the deadline of May 8, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.