Live Chat Manager - Remote Work

Job Description:

We are looking for a dynamic and experienced Live Chat Manager to join our team at Mohawk Industries. This position is remote and part-time, offering a unique opportunity to work from anywhere in London, England, UK. As a mid-to-senior level professional with at least 8 years of experience in customer service and online chat management, you will play a crucial role in providing exceptional customer support through our live chat platform.

Responsibilities: 1. Manage and oversee all live chat operations, including monitoring chat queues, assigning chats to agents, and ensuring timely responses to customer inquiries. 2. Develop and implement strategies to improve chat efficiency, customer satisfaction, and overall chat experience. 3. Train and support live chat agents, providing guidance on best practices, communication skills, and problem-solving techniques. 4. Analyze chat performance metrics and customer feedback to identify areas for improvement and make data-driven decisions. 5. Collaborate with cross-functional teams, including customer service, marketing, and IT, to streamline processes and enhance the overall customer experience. 6. Stay up to date on industry trends, tools, and technologies related to live chat management, implementing innovative solutions to drive success.

Requirements: 1. Bachelor's degree in Business, Communications, or a related field. 2. 8+ years of experience in customer service, with at least 3 years in live chat management. 3. Energetic and adaptable personality, with a passion for delivering exceptional customer service. 4. Strong time management and problem-solving skills, with the ability to multitask and prioritize effectively. 5. Proficiency in live chat software and CRM platforms, with a solid understanding of chat analytics and reporting. 6. Excellent written and verbal communication skills, with a keen eye for detail and accuracy. 7. Proven leadership experience, with the ability to motivate and mentor a team of chat agents.

Benefits: 1. Paid overtime opportunities for additional compensation. 2. Profit sharing program for eligible employees. 3. Retirement plan options to support long-term financial security.

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. At Mohawk Industries, you will have the opportunity to work with a diverse and talented team in a supportive and inclusive environment.

Deadline to Apply: Don't miss out on this exciting opportunity to join our team as a Live Chat Manager. The deadline to apply is June 12, 2024.

Equal Opportunity Statement: Mohawk Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.