Live Chat Manager - Remote Work

Public Service Enterprise Group is seeking a dedicated and hardworking individual to join our team as a Live Chat Manager on a part-time remote basis in London, England, UK. This position is at a mid-to-senior level and requires a minimum of 6 years of experience in a similar role.

As the Live Chat Manager, you will be responsible for managing all aspects of our live chat operations, including overseeing a team of live chat agents, monitoring chat performance metrics, implementing best practices for customer service, and ensuring timely and accurate responses to customer inquiries. You will also be responsible for identifying opportunities for improvement, developing and implementing strategies to enhance the live chat experience, and staying up-to-date on industry trends and technologies.

The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service. In addition, candidates should have experience in managing remote teams, a strong understanding of live chat software and tools, and the ability to work independently and as part of a team.

Personality traits such as being hardworking and dedicated are essential for success in this role, as well as soft skills like innovation and negotiation. We offer benefits such as employee discounts, dental insurance, and paid sick leave to all of our employees.

At Public Service Enterprise Group, we prioritize creating a working environment where employees can continuously learn and adapt to stay ahead in a rapidly changing world. Our team is committed to promoting diversity and inclusion in all aspects of our work.

If you are a skilled Live Chat Manager with a passion for customer service and innovation, we encourage you to apply by the deadline of July 12, 2024. Join us in shaping the future of customer engagement at Public Service Enterprise Group!

Equal opportunity statement: Public Service Enterprise Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.