Live Chat Officer - Remote Work

Job Description:

We are looking for a highly motivated and dynamic individual to join our team as a Live Chat Officer, offering remote work opportunities. As a Live Chat Officer, you will be responsible for providing exceptional customer service through live chat interactions. You will be the first point of contact for customers seeking assistance with their queries or concerns, ensuring prompt and accurate responses to their inquiries.

Responsibilities: - Engage with customers through live chat to provide prompt and accurate assistance - Resolve customer queries and concerns in a professional and courteous manner - Identify and escalate any issues that require further attention - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Keep accurate records of customer interactions and transactions

Requirements: - Minimum of 4 years of experience in customer service or a related field - Strong communication skills and the ability to effectively engage with customers - Driven and resourceful individual with a proactive approach to problem-solving - Ability to demonstrate emotional intelligence and empathy towards customers - Strong research skills to provide accurate and relevant information to customers - Proficient in using live chat software and other customer service tools - Availability to work part-time hours remotely - Bachelor's degree in a relevant field is preferred

Personality Traits: - Driven - Resourceful

Soft Skills: - Emotional intelligence - Research

Benefits: - Paid overtime - Gym membership - Free accommodation

Working Environment: At Reinsurance Group of America, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Live Chat Officer, you will have the opportunity to grow and develop your skills in a supportive and collaborative work environment.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Reinsurance Group of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.