Live Chat Representative - Remote Work

Job Description:

Kelly Services is seeking a part-time Live Chat Representative to join our team in London, England. This is a remote work position, perfect for individuals looking to work from the comfort of their own home. This is an entry-level position ideal for candidates with at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Respond to online chat inquiries from customers promptly and professionally. 2. Provide accurate information and assistance to customers in a timely manner. 3. Use persuasive communication skills to guide customers through the sales process. 4. Manage multiple chat conversations simultaneously while maintaining a high level of customer service. 5. Collaborate with team members to troubleshoot and resolve customer issues. 6. Document customer interactions accurately in the chat system. 7. Meet or exceed weekly chat volume and sales targets. 8. Stay up to date on product knowledge and industry trends to provide the best service possible.

Requirements: 1. Must be driven and energetic, with a passion for helping customers. 2. Strong persuasion skills and the ability to manage people effectively. 3. Excellent written communication skills. 4. Previous experience in customer service or sales is preferred. 5. Ability to multitask and work efficiently in a fast-paced environment. 6. Must have a reliable internet connection and a quiet workspace for remote work. 7. Proficiency in using chat software and other online tools.

Benefits: 1. Medical coverage for part-time employees. 2. Visa sponsorship for international candidates. 3. Remote work flexibility to provide a healthy work-life balance.

Working Environment: At Kelly Services, we encourage curiosity and questioning to fuel innovation and growth. Our team is passionate about delivering top-notch customer service while fostering a supportive and collaborative work environment.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Kelly Services is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.