Remote Account Support Assistant

Job Description:

Ralph Lauren is currently seeking a Remote Account Support Assistant to join our team in London, England. This part-time position offers the opportunity to work remotely and support our account management team at the Associate Level. The ideal candidate will have at least 2 years of experience in a similar role and possess the personality traits of resilience and drive.

Responsibilities: 1. Provide remote support to account managers in maintaining client relationships and meeting customer needs. 2. Assist with order processing, invoicing, and general administrative tasks. 3. Communicate with clients via phone, email, and virtual meetings to address inquiries and provide support. 4. Manage and update customer account information in our CRM system. 5. Collaborate with internal teams to ensure customer satisfaction and resolve any issues that may arise. 6. Analyze data and assist in preparing reports for account managers. 7. Proactively identify opportunities to improve processes and enhance customer experience. 8. Maintain a high level of professionalism and confidentiality in all interactions with clients.

Requirements: 1. Associates degree or equivalent work experience. 2. Strong organizational and time management skills. 3. Excellent communication and interpersonal skills. 4. Ability to think critically and problem-solve independently. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Demonstrated ability to work effectively in a remote team environment. 7. Experience in the fashion industry or luxury retail is a plus. 8. Must be detail-oriented and able to multitask in a fast-paced work environment.

Benefits: 1. Dental insurance coverage. 2. Paid Time Off (PTO) for vacation, sick leave, and personal days. 3. Flexible remote work schedule to accommodate work-life balance.

Working Environment: At Ralph Lauren, we strive to exceed customer expectations and deliver delight in every interaction. Our team is dedicated to creating a positive and supportive work environment where collaboration and creativity are valued.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Ralph Lauren is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.