Account Support Associate

Job Description:

Caterpillar is seeking a dynamic and motivated individual to join our team as an Account Support Associate in London, England. As an Account Support Associate, you will be responsible for providing administrative support to the account management team and assisting with customer inquiries and requests. You will play a crucial role in ensuring that our clients receive the highest level of service and support.

Responsibilities: - Assist account managers with creating and maintaining client accounts - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Coordinate with various departments to resolve customer issues and escalate as needed - Generate reports and analyze data to identify trends and areas for improvement - Maintain accurate records of customer interactions and transactions - Provide support in preparing proposals, contracts, and presentations for clients - Collaborate with the sales team to identify opportunities for upselling and cross-selling - Stay up-to-date on product knowledge and industry trends to better assist clients - Perform other ad-hoc tasks and projects as assigned by the management team

Requirements: - Bachelor's degree in Business Administration or related field preferred - Strong communication and interpersonal skills - Excellent organizational skills and attention to detail - Ability to work independently and manage multiple tasks simultaneously - Proficiency in Microsoft Office Suite and CRM software - Critical thinking skills and ability to problem-solve quickly - Emotional intelligence and ability to empathize with clients - Prior experience in customer service or account management is a plus

Personality traits: We are looking for individuals who are independent, dedicated and have a passion for providing exceptional customer service.

Soft skills: Critical thinking and emotional intelligence are essential for success in this role.

Benefits: In addition to a competitive salary, Caterpillar offers benefits such as free food, profit sharing, and visa sponsorship for eligible employees.

Working environment: At Caterpillar, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs, fostering a culture of innovation and creativity.

Equal opportunity statement: Caterpillar is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: Don't miss out on this exciting opportunity – apply by July 4, 2024, to join the Caterpillar team as an Account Support Associate in London, England!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.