Account Support Manager

Job Description:

We are seeking a passionate and resilient Account Support Manager to join our team at Toast in London, England. As a part-time Account Support Manager, you will play a key role in supporting our clients and ensuring their success with our products and services.

Responsibilities: - Serve as the main point of contact for assigned client accounts, building strong relationships and providing exceptional customer service - Understand client needs and objectives to effectively support them in achieving their goals - Collaborate with internal teams to address client issues, provide solutions, and ensure a seamless customer experience - Conduct product demonstrations and training sessions for clients to maximize their utilization of our services - Analyze client usage data and provide insights to help clients optimize their performance - Identify opportunities for upselling and cross-selling additional products and services to clients - Regularly update clients on new features and enhancements to our offerings - Monitor client satisfaction and take proactive measures to address any concerns or issues

Requirements: - 7+ years of experience in account management or customer support - Strong presentation skills and attention to detail - Passion for delivering exceptional customer service - Resilient mindset with the ability to handle challenging situations effectively - Proven track record of building and maintaining client relationships - Excellent communication and interpersonal skills - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in Microsoft Office suite and CRM software

Benefits: - Paid Time Off (PTO) - Training & professional development opportunities - Paid overtime

Working Environment: At Toast, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. Join a dynamic team where your ideas are valued and your contributions make a real impact.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Toast is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of their race, gender, sexual orientation, religion, age, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.