Account Support Manager

Job description:

We are seeking a passionate and resilient Account Support Manager to join our team at WestRock in London, England, UK. As a mid-to-senior level professional with at least 7 years of experience in account management or customer support, you will be responsible for maintaining and building relationships with our key clients.

Responsibilities: - Serve as the main point of contact for assigned accounts, ensuring client satisfaction and retention - Collaborate with internal teams to gather feedback, resolve issues, and communicate client needs - Develop and implement account strategies to maximize customer value and drive revenue growth - Provide regular updates and reports to senior management on account performance and opportunities for improvement - Lead client meetings and presentations to discuss account status, upcoming projects, and new product offerings - Monitor industry trends and competitor activity to identify opportunities for growth and innovation - Manage a team of account support specialists, providing mentorship and guidance to ensure team success

Requirements: - Bachelor's degree in Business, Marketing, or related field - 7+ years of experience in account management or customer support roles - Proven track record of building and maintaining strong client relationships - Excellent communication and presentation skills - Strong organizational and time-management abilities - Ability to work effectively in a fast-paced environment and adapt to changing priorities - Experience with CRM software and Microsoft Office suite

Personality traits: Passionate, resilient Soft skills: People management, teamwork

Benefits: - Travel & spending expenses - Relocation allowance - Employee discounts

Working environment: At WestRock, we embrace creativity in a culture that values fresh ideas and inventive solutions. As an Account Support Manager, you will have the opportunity to make a real impact on our clients' businesses and drive success for our company.

Equal opportunity statement: WestRock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, or protected veteran status. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.