Account Support Officer

Job Description:

EMC is seeking a part-time Account Support Officer to join our team in London, England. As an Associate Level position, the Account Support Officer will be responsible for providing dedicated support to our clients and ensuring their needs are met with resilience and innovation. The ideal candidate will have at least 2 years of experience in a similar role and possess strong strategic planning skills.

Responsibilities: 1. Serve as the main point of contact for clients, addressing any questions or concerns they may have in a timely and professional manner. 2. Assist in the development and implementation of strategic account plans to ensure client satisfaction and retention. 3. Collaborate with cross-functional teams to deliver high-quality products and services to clients. 4. Identify opportunities for process improvement and innovation within the account support team. 5. Monitor client accounts to track performance and identify areas for growth. 6. Provide regular reports and updates to management on client accounts and performance metrics.

Requirements: 1. 2+ years of experience in a similar account support role. 2. Dedication to providing excellent customer service and support. 3. Resilient attitude in handling difficult situations or client interactions. 4. Strong strategic planning skills with the ability to think innovatively. 5. Excellent communication and interpersonal skills. 6. Ability to work independently and collaboratively in a fast-paced environment. 7. Proficiency in Microsoft Office and CRM software.

Benefits: - Remote work flexibility - Visa sponsorship for eligible candidates - Vision insurance

Working Environment: At EMC, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and collaborative environment where employees can thrive and grow in their careers.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: EMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.