Remote Account Support Representative

Job Description:

Visa is seeking a part-time Remote Account Support Representative to join our team in London, England, UK. As an Associate Level employee with at least 3 years of experience, you will be responsible for providing exceptional account support to our clients remotely. This role requires a driven and adaptable individual who possesses strong problem-solving skills and cooperates well with others.

Responsibilities: - Handle account inquiries from clients via phone, email, and chat in a timely and professional manner - Assist clients with account setup, troubleshooting, and issue resolution - Maintain accurate and up-to-date client account information in the company database - Collaborate with internal teams to address client concerns and ensure a seamless customer experience - Provide technical support for account-related issues and escalate complex problems to the appropriate team members - Educate clients on company products and services to maximize their account potential - Stay current on industry trends and updates to best support client needs

Requirements: - Bachelor's degree in Business, Finance, or related field preferred - 3+ years of experience in account support or customer service - Excellent communication skills and the ability to build rapport with clients - Strong problem-solving abilities and a cooperative attitude towards teamwork - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently in a remote setting - Availability to work part-time hours

Benefits: - Travel and spending expenses covered by the company - Disability insurance provided - Visa sponsorship for eligible candidates

Working Environment: At Visa, we prioritize building strong connections among our team members, treating colleagues like an extended family. We believe in fostering a supportive and inclusive work environment where everyone can thrive and succeed.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Visa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.