Account Support Representative - Work from home

Windstream Holdings is currently seeking a dedicated and detail-oriented Account Support Representative to join our team in London, England. This is a part-time position that allows you to work from the comfort of your own home. As an Associate Level role, the ideal candidate will have a minimum of 2 years of experience in a similar position.

Responsibilities: - Assist clients with account-related inquiries and issues via phone, email, and chat - Act as a liaison between clients and internal departments to facilitate a resolution - Maintain accurate records of client interactions and transactions - Provide exceptional customer service and support to ensure client satisfaction - Collaborate with team members to achieve department goals and targets - Stay up-to-date on product and service offerings to effectively communicate with clients

Requirements: - Resourceful and reliable individual who can work independently - Strong teamwork skills to collaborate effectively with colleagues - High emotional intelligence to understand and empathize with clients - Excellent communication skills, both verbal and written - Proactive attitude towards problem-solving and providing solutions - Proficiency in Microsoft Office and CRM software - Ability to multitask and prioritize in a fast-paced environment

Benefits: - Free accommodation for remote work - Dental insurance coverage - Joining bonus for new hires - Opportunity for professional growth and development within the company

Working Environment: At Windstream Holdings, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can thrive and make a difference.

Deadline to Apply: Please submit your application by July 13, 2024.

Equal Opportunity Statement: Windstream Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.